Privacy Policy

Who We Are
Company Name: MOISTUREX RESTORATION
Website: https://moisturex.ca/

At MoistureX Restoration, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with our ads, or use our services, including SMS messaging.

1. Information We Collect
We collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a quote

• Schedule an inspection or consultation

• Sign up for newsletters, promotions, or giveaways

• Interact with our ads or landing pages

• Contact us by phone, email, or SMS

This may include:

• Name

• Email address

• Phone number

• Service details (e.g., water damage, restoration needs, project timeline, budget)

• Any other information you choose to provide

We may also collect non-identifying information such as IP address, browser type, pages visited, and time/date of visits.

2. How We Use Your Information
We use your personal information to:

• Provide restoration estimates, consultations, and services

• Respond to inquiries and follow up on service requests

• Send appointment reminders and service-related updates

• Communicate offers, promotions, and company news (you can opt out at any time)

• Improve our website and advertising performance

• Manage giveaways and promotional campaigns

• Comply with legal and regulatory requirements

3. Data Storage and Protection
Your information is stored securely using encrypted systems and is only accessed by authorized personnel. While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

4. SMS/Mobile Messaging Policy
By providing your mobile number and opting in, you consent to receive SMS messages from MoistureX Restoration. These may include appointment reminders, service updates, and promotional offers.

Key Terms:

• Message frequency varies

• Message and data rates may apply depending on your carrier

• Reply STOP to unsubscribe at any time

• Reply HELP for assistance

• Customer support is available at mo@moisturex.ca or (437) 993-9777

• Your mobile information will not be sold, rented, or shared with third parties for marketing purposes

5. Cookies & Tracking
Our website uses cookies and similar technologies to:

• Enhance user experience

• Track site performance and analytics

• Deliver relevant advertising

You can control or disable cookies through your browser settings, but certain features may not function properly without them.

6. Your Rights
You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or outdated information

• Withdraw consent or request deletion of your data

• Opt out of promotional emails or SMS messages at any time

To exercise these rights, please contact us at mo@moisturex.ca.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Modified” date.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

MoistureX Restoration
Email: mo@moisturex.ca
Phone: (437) 993-9777
Website: https://moisturex.ca/