FAQ'S
Restoration FAQ`s
Moisturex experts have compiled a few helpful answers to some of the questions we regularly hear about restoration, and restoration services.
How can I find a restoration company near me?
Search on Google for local restoration companies. Check their reviews, work history, and ask questions. A good company will be transparent and happy to assist.
If the fire was small and only affected a small area, do I still need a professional cleanup?
Yes. Even small fires can cause smoke and soot damage under surfaces. It's best to get a professional evaluation for safety and air quality.
The fire department put out the fire, but now we have a lot of water in the house. What should we do?
Water and chemical damage is common after a fire. If untreated, it can cause permanent problems. Contact us for immediate water removal.
Are all fires alike? Are there different types of fires?
No. Different materials burn differently, affecting the kind of damage and cleanup needed. We tailor our restoration to match the type of fire.
Can we stay in the home during the restoration effort?
Sometimes yes, if damage is isolated. For major restoration, it's safer to vacate. We'll advise you after inspection.
How long will the cleanup and restoration process take?
It depends on damage severity and area size. Some jobs take a day, others weeks. Book an inspection for a precise estimate.
How does the dry-out process work after water damage?
We remove water with pumps/vacuums, then dry with air movers and dehumidifiers. We monitor moisture to prevent mold.
Will my insurance company pay for water damage cleanup and repairs?
Depends on your coverage. We help provide assessments to support your claim and guide you through the process.
How long does the dry-out process take?
Drying may take hours to days. 72 hours is a general estimate. We recommend booking an inspection for accurate timing.
How will you know when everything is dry?
We use professional moisture meters, thermal imaging, and sensors to detect hidden dampness. We don't rely on touch or sight alone.
What happens to my damaged furniture and belongings?
We assess what's salvageable, offer storage solutions, and help document irreparable items for insurance claims.
Should I be concerned about mold?
Yes. Mold can damage your property and health. It should be addressed quickly and thoroughly by professionals.
Is mold a health hazard?
Absolutely. Mold can trigger asthma, allergies, and other health problems. We provide full remediation and air quality testing.
How do I know if I’m having a reaction to mold?
Symptoms may include brain fog, breathing difficulty, itchy skin, sinus issues, and headaches. If you notice these, get a mold inspection.
How can I tell if I have mold in my home?
Look for fuzzy spots in dark areas, or signs like musty smells and water stains. Hidden mold may need a professional check.
What does a mold test involve?
We use air spore testers, moisture meters, infrared cameras, and more to detect surface and hidden mold accurately.
How do I get rid of mold?
We remove mold using advanced tools and treat the moisture source to prevent regrowth. DIY cleanup isn’t enough for long-term safety.
When does mold need to be handled by a professional remediation company?
If you suspect mold at all, it's safest to call professionals immediately. Mold spreads fast and can be dangerous if not properly removed.
